Shipping & Returns
📦 Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
📬 Shipping Options & Timeframes
- Standard Shipping (3-7 Business Days) – Available nationwide.
- Express Shipping (1-3 Business Days) – Need your smile upgrade sooner? Choose express delivery at checkout.
Delivery times may vary based on your location and shipping method selected.
🌎 International Shipping
We currently offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout based on your location.
📦 Order Tracking
As soon as your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
📞 Questions About Your Order?
No Returns amd Exchange Policy
Due to the personal nature of our products and their direct contact with teeth, we cannot accept returns or exchanges on any items. This policy is in place to ensure the highest standards of hygiene and to protect the integrity of the products.
We understand that you want the best results, and we’re here to help you with any questions or concerns you may have about your purchase before, during, or after use. If you have any issues with your order, please reach out to our customer support team within 7 days of receiving your product, and we'll be happy to assist with any concerns..
If for any reason you’re not completely satisfied with your purchase, we’re here to help.
Refunds are issued if there is a mistake on our part. If it’s anything to do with shipping handling or courier services we are not held liable for it.
Refunds:
Refunds are only issued if there is an error on our part, such as a mistake with the order, missing items, or defective products. In the event of this issue, please contact us within 3 days of receiving your order, and we will promptly address the situation.
Shipping and Courier Liability:
Please note that we are not held liable for any issues related to shipping, handling, or courier services, including but not limited to delays, damage, or lost packages during transit. Once the product leaves our facility and is in the hands of the courier, we are unable to control or guarantee delivery timelines. For any shipping-related concerns, we advise reaching out directly to the courier service.
We appreciate your understanding and support in maintaining the safety, quality, and professionalism of our products. Thank you for choosing Rare!